Have your claims handled smoothly.

IMPORTANT: Don’t put your safety at risk. If you need immediate medical attention, always call 911 first (or the local emergency number where you are travelling). After that, you should contact the assistance number located on your policy documents.

Travel Insurance: Contacting Claims & Emergency Assistance

All travel insurance policies include a 24/7 emergency assistance service. This service is vital to your well-being, as you may not know where to turn in an unfamiliar country when an accident or medical emergency strikes. By calling this number, you’ll be connected to a care coordinator who can ensure that you get the right treatment, right away, as well as handling claims payment.

Who do I call?

Your policy will come with a card that includes your policy number and the emergency phone number to call. This information will also appear on any email confirmation or in any mailed package that you may receive.

When do I call?

Call as soon as you can. It is best to call before seeking medical treatment, if possible. If this is not medically possible, you must call as soon as you are able to do so. Do not assume that someone else will have called on your behalf. Some policies will limit benefits if you do not call within a particular timeframe; see your policy wording for details.

Other Insurance Products: Claims Contact & Procedures

Your insurance package will include information on who to call for claims inquiries, and may come with claims forms that you should submit when you have a claim. Review your package carefully to understand how claims are submitted under your policy.

I Lost My Package or Can’t Find The Phone Number – What Do I Do?

Contact us for further assistance. If you have your policy number, we will be able to look up the corresponding claims information. If you have purchased from Ingle, we will also be able to look you up by your name and other personal information.